“Personal information” is defined to include information that may be used to readily identify or contact
you such as: name, address, PIN code, email address, phone number, order details, user records etc.
that is otherwise not publicly available.
When you sign up on the Platform we collect personal information from (i) users who are interested in
availing our services, (ii) design partners who offer their design services to Livspace customers
(“Design Partners”), and (iii) service partners offering their services
Personal information collected from Design Partners and Service Partners may be partially or completely
accessible to users on of the Platform or those availing our services. Personal information from users
availing our services is partially or completely available to relevant Design Partner(s), Service
Partner(s) and employee(s) of Livspace on a need to know basis.
All information disclosed by you shall be deemed to be disclosed willingly and without any coercion. No
liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of
the information disclosed shall lie on Livspace nor will Livspace in any way be responsible to verify
any information obtained from you.
Personal information from social networking sites
You may log into our Platform through your Facebook or Google account. If you do so, you must enter the
email address and password that you use for your account. We will ask that you grant us permission to
access and collect your Facebook basic information (this includes your name, profile picture, gender,
networks, user IDs, list of friends, date of birth, email address, and any other information you have
set to public on your Facebook account). If you allow us to have access to this information, then we
will have access to this information even if you have chosen not to make that information public.
We store the information that we receive from Facebook with other information that we collect from you
or receive about you. Facebook controls the information it collects from you. For information about how
Facebook may use and disclose your information, including any information you make public, please
the personal information it collects about you.
Calls and text messages
Livspace enables users to call and chat with the Design Partners, Service Partners through the Platform.
As otherwise described in this policy, your contact information may be accessible to a Design Partner
or Service Partner for the sole purpose of providing services. In addition, regarding the calls or
chats, we collect information including the date and time of the call/chat message(s), and the content
of the calls and chat messages in order to improve our customer service and quality of services.
Livspace may also use this information for resolving disputes between you and Design Partners or
Service Partners or other users, or for safety and security purposes, and for analytics.
We respect children's privacy. We do not knowingly or intentionally collect personal information from
children under age 13. By accessing and/or registering on the Platform, you have represented and
warranted that you are either 18 years of age or using the Platform with the supervision of a parent
or guardian. If you are under the age of 13, please do not submit any personal information to us, and
rely on a parent or guardian to assist you.
Refer a friend
Livspace offers the opportunity to any user to share details of anyone who they think may be interested
in Livspace or our services. This information is recorded and used only to communicate with the referee
using mediums including phone calls and email, based on the details provided to Livspace. We believe
that it is within the purview of the referrer to seek authorization to share the personal information
of the referee. When the information is shared with Livspace, it is deemed that the authorization has
already been obtained by the referrer.
During your interaction with Livspace, you may also participate in polls, surveys and feedback and
personal information including call logs during such interactions will be collected. Further, when
you communicate with us (via email, phone, texts, through the Platform or otherwise), we may maintain
a record of your communication. When you use the Platform to communicate with others, we may collect
and maintain a copy of those communications, in accordance with applicable law. Such information
obtained from a user is gathered and utilized to ensure a greater experience for users and partners.
Payment, billing and financial information
When you create an account with Livspace and start (i) availing services from us, our Design Partners
and or Service Partners (ii) offer your services as a Design Partner or Service Partner, you may be
required to disclose information such as bank details, PAN card, Aadhaar card, credit card details,
etc. in order for us to process your request.
Additionally, Livspace may also collect information related to the manner and mode of payments usually
adopted by you on the Platform, including details of your bank account, credit card and debit card.
The financial information collected may vary in accordance to your interaction with the Platform and
Device and location information
We collect information from your devices (computers, mobile phones, tablets, etc.), including
information about how you interact with our services and information that allows us to recognize and
associate your activity across devices and services. This information includes device specific
identifiers and information such as location, IP address, cookie information, mobile device and
advertising identifiers, browser version, operating system type and version, mobile network
information, device settings, and software data. We may recognize your devices to provide you with
personalized experiences and advertising across the devices you use. In addition, the information may
also include your location.
Information from cookies and other tracking methods
This Platform employs cookies, web beacons and other tracking technologies to speed your navigation of
the Platform, recognize you and your access privileges, and track your Platform usage. These help us in
Platform analytics to give you a better experience. The same may be used to evaluate the success of our
advertising campaigns. This includes information, but is not limited to, tracking how frequently you
visit our Platform and use our services, time spent on the Platform, pages visited, links clicked,
We may use third-party advertising companies to help us tailor site content to users or to serve ads on
our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness
(such as which web pages are visited or what products are purchased and in what amount). Any
information that these third parties collect via cookies and web beacons is not linked to any
personal information collected by us.
Information from other sources
These may include:
- Feedback including surveys and ratings
- Livspace business partners through which you create or access your Livspace account, such as
payment providers, social media services, or apps or websites who use Livspace's APIs or whose API
- Financial services providers
- Marketing service providers
Livspace may combine the information collected from these sources with other information in its
By choosing to provide any and all of the aforesaid information to Us, you are giving Livspace
Livspace shall be entitled to retain your Personal information for such duration as may be required for