Payment Policy

Last Updated: [29/11/2019]

Payment Policy

Livspace offers multiple payment gateways to make your interior purchase completely hassle-free.

Online payments

Every Bill of Quantity (“BoQ”) shared with you will include our bank account details. The Customers are requested to complete all payments to the Company via bank transfer to the bank account details shared in the BoQ.

If you prefer a bank/wire transfer, contact your designer for payment details.

Offline payments

If you wish to make your payments offline, you can write a cheque/ demand draft to Interiortech Pte Ltd. Please get in touch with your Livspace team to opt for this option.

Online transactions

By providing payment card information, you represent that you are legally authorized to provide such information, authorize payments and such actions do not violate any terms and conditions or applicable law that you may be subject to. Livspace shall use the payment card information as described in its Privacy & Cookies Policy. You may add, delete, and edit the payment card account information You have provided from time to time through Livspace website or mobile application. 

Transaction failures

In the event of a failed transaction, please contact your bank immediately. Livspace shall not liable for any payments that do not complete because of insufficient funds, incorrect and/or expired payment details and circumstances beyond our control which are likely to prevent completion of a transaction

Should you still need any assistance with your payment, please contact us at +65 6951 5376 between 10 am to 9 pm, from Monday to Saturday.

Payment Terms for a Livspace Project(1)

Payment in %Due at the time of
10% of the estimated quoteBooking Livspace(2)
40% of the order valueOrder(s) placement
45% of the order valueCompletion of civil work and prior to initiation of carpentry work
5% of the order valueUpon handover

(1) Project and order: A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for eg., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level.

(2) Booking Livspace: You can book your interior project with Livspace by paying a booking fee which is charged at 10% of the estimated order value. The booking fee is adjusted against future orders. If the scope of your project increases significantly, you may be required to pay 10% for the new scope before design can begin.

Payment terms for an order

In case your booking fee is already adjusted against an order(s), the following payment terms will apply for all subsequent orders:

Payment in %Due at the time of
Cumulative 50% (10% booking fee + 40%)Order placement
45% of the order valueCompletion of civil work and prior to initiation of carpentry work
5% of the order valueUpon handover

Terms and conditions

  • Delays in making a payment at any stage can cause a delay in the project completion. Livspace is not liable for any such delay.
  • In case of project cancellation, we are unable to refund any money as cash or Livspace store credits.
  • Livspace reserves the right to revise the applicable payment terms from time to time in its sole discretion provided, however, that such revision shall not apply retrospectively. 
  • All charges payable for products or services availed through Livspace’s platform or services will be subject to prevailing statutory taxes (e.g. Goods and Services Tax, Value Added Tax, etc) as may be in force or introduced at any time.
  • All payments by users in respect of products or services availed through Livspace’s platform or services shall be paid without set-off or counterclaim and free and clear of and without deduction or withholding for or on account of any taxes, levies, imposts, duties, fees, assessments or other charges of whatever nature, imposed by any governmental authorities, and all interest, penalties or similar liabilities with respect thereto.
  • Payees shall be responsible for their own bank charges or fees, including but not limited to remittance fees and credit card fees, in connection with their payments.